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Return
, Replacement & Refund policy |
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Your complete shopping
satisfaction is our No.1 Priority. We want you
happy each and every time you buy from us. However
if due to some unforeseen situation you are not
happy with the product then the following terms
apply for a mutually consented resolution of the
situation. We do our best to make sure you never
need to use this policy. But still for theory
purpose here it is : -
If you don't like what we sent you, let us know
by email, we will try our best to find a solution.
If an item you ordered from srexport.com does
not meet your expectations do write to us and
we will happily try to assist you.
We are dedicated at srexport.com to offer you
the best quality in our products and our services.
We know that mistakes are sometimes made though,
and we are here to help remedy those problems.
We take stringent measures to ensure that the
items delivered to you are in perfect condition.
However, there is a remote possibility that :
- The item may be damaged during transit.
- Or there might be a manufacturing defect.
- Or that a wrong item is delivered to you by
mistake.
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Item received in damaged
condition / manufacturing defect or wrong item - |
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If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your
receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
- We will express ship a replacement item at the earliest possible with no extra shipping cost to you
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
- If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
- Or any other amicable resolution as mutually agreed with customer
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Here are some important &
helpful guidelines on Returns - |
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- Always email us first
if you have a problem on info@srexport.com
- Always be sure to report your problem within 24
hours of receiving the item in question
- Never send back a item without consulting with
us. It's very important that you DO NOT send the
item back to us until you have verified with us
and no credit or replacement shall be given on such
items.
- Always report any and all problems associated
with a single order/package delivery at the same
time. Be as specific as possible when describing
the problem, as all returned items are examined
for defects / variations.
- Always return your items using registered airmail
/ courier who provide proof of delivery.
- Any shipping costs of sending back to India above
what customer paid for shipping charges while receiving
them from India are the responsibility of the customer.
- Please return within 7 working days of confirmation
from our end, and with original packing & in
original condition (please, no worn, washed, used
or altered items). Please ensure to include a copy
of the invoice you received.
- We will examine the garment you return, figure
out what went wrong, and take immediate steps to
prevent such problems from reoccurring.
- As safe delivery to you is our responsibility,
in the same way sending back safely to us is your
responsibility. If something happens in transit
and the package doesn't get delivered to us, we
cannot help you. So make sure to send thru reliable
courier agency only and forward the tracking details
to us and keep the airway bill till it gets delivered
to us.
- Please mark the items as defective returns and
not for sale |
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For any complain / dissatisfaction
with sizing and styling ( all stitched items ) -
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We believe our
customers understand that even if they get something
custom tailored locally, multiple sessions of
trial and alterations are needed before the desired
fit, pattern & look can be created.
If you do not have facilities of local alterations
or do not have access to someone who can help
you with alterations, we strongly suggest you
to use our more safer measurement options, which
will minimize any chances of error.
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If error is ours - |
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- We will do
free alterations & modifications. We will
bear the to and fro shipping charges
- Or send free replacement if not possible to
repair. We will bear shipping charges
- If replacement is no longer available then we
will request you to choose some other alternative
item from our website.
- No refund can be issued under any circumstances.
- We will request the customer to ship back the
item to us in India for alterations at our cost
or arrange a pick up from their address and send
them back after correction or if not possible
to correct then ship replacement item with no
extra cost to the customer.
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If error is yours - |
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- Still we will
do free alterations & modifications
- We are the only company to offer free alteration
facility to our valued customers. No questions
asked. In some rare cases when additional original
fabric is no longer available then we might have
to use matching color plain fabric for alteration.
- Customer will bear the shipping charges and
in some very rare cases cost of replacement fabric.
Notwithstanding the above, or any other provision,
we are under no obligation to accept any returns
or provide any replacements or exchange or store
credit. We have sole discretion in deciding whether
or not to accept returns on case to case basis
depending on the merit of the case.
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